Who we are: Foscam-support
What personal data we collect and why we collect it
Personal Details: Before using the www.Foscam.com Service, the customer must first complete the registration form. In which include user contact information such as First and Last name, E-mail address, Postal address, etc. Www.reolink-support.com will use your contact details to contact you regarding the product and/or services you have requested. This consists of renewal or re-registration notifications, surveys and special offers on improving our service.
Payment Detail: If Foscam support customers purchase a subscription or a plan from www.Foscam.com, we will collect credit or debit card information, and any other related payment information paramount to complete a successful payment from the user. www.Foscam-support.com may use the services of a third party to process and verify credit or debit cards for it is billing purposes. This involves sharing the user name, credit or debit card number, expiry date and the billing address with the credit or debit card processing company. When processing a transaction, www.Foscam-support.com will also seek and obtain information regarding the payment amount and other transaction data. If required, we may disclose or transfer this payment information to a third party only to the extent necessary so as to complete the payment processing.
Subscriber’s Compute, phone and cameras – If required, we may also seek information about the make and model of your devices or any computer software, hardware, or peripherals attached to it, including the date of its purchase, Serial number of your device, condition of the device and the application if reporting a fault occurrence and during diagnosis, system and registry data about software, onsite installations and hardware configurations, and error tracking files. Normally, this information is required to offer customized and personalized technical support to you.
Comments: When visitors leave comments on our website www.Foscam-support.com we collect the data shown in the comments form, and also the visitor’s IP address as well as the browser user agent string to help spam detection.
Media: If Foscam support customers upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website www.Foscam-support.com.
Cookies: If you leave a comment on our website Foscam-support.com you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment on our website www.Foscam-support.com. These cookies will last for one year.
If you visit our login page on our website www.Foscam-support.com, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data of Foscam-support customers and is discarded when you close your browser.
When you log in on our website www.Foscam-support.com, we will also set up several cookies to save Foscam-support customer’s login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year on our Foscam website. If Foscam customers select “Remember Me”, then login will persist for two weeks. If Foscam customers log out of your account, the login cookies will be removed.
If you edit or publish an article on a website, an additional cookie will be saved in the Foscam support customer browser. This cookie includes no personal data of Foscam support customers and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites: Articles on this Foscam support website may include embedded content (e.g. videos, images, articles, software downloads, etc.).
How long we retain your data: For users that register on our website www.Foscam-support.com we also store the personal information they provide in their Foscam user profile. All Foscam-support users can see, edit, or delete their personal information at any time (except they cannot change their username).
Additional information: Foscam support
How we protect your data: Any types of and All information gathered by us on our website www. Foscam-support.com is stored and maintained in secure facilities with access limited to authorized personnel only. The www.Foscam-support.com website is periodically tested for any potential security breaches to ensure that all the information collected is secure from any kind of unauthorized viewing or sharing. Personal information of our Foscam-support customers is protected via HTTPS and SSL security.
Retention of Information: www.Foscam-support.com will retain the personal information of Foscam-support subscribers/users for only as long as they are registered for our products or services, and for a reasonable time thereafter.
Live Help Session Records: www.Foscam-support.com reserves the right to take appropriate measures for quality control, which include monitoring online and offline sessions between an Foscam support user and a www.Foscam-support.com expert. Our Foscam expert team also records online and offline sessions conducted on the Foscam-support website for the user’s reference and also to help in the resolution of potential complaints and disputes. The session records also are used to improve the service levels, build a FAQ or a support knowledge base, but Session record data will not be related to personally identifiable data of individual Foscam support customers.
Log Files: www.Foscam-support uses IP addresses to track Foscam user movement, administer the website, and obtain broad demographic information for aggregate use. IP addresses are never linked to personally identifiable information.
Contests and Surveys: Participation in occasional surveys or contests promoted on the website www.Foscam-support.com is entirely voluntary and the user, therefore, can choose whether or not to divulge this information. Information, which may be requested, may include contact information such as Foscam-support customers name, shipping address, and demographic information such as zip codes. Contact information will be used only for the purpose of notifying the winners and award prizes. The information obtained through Survey will be used only for the purposes of monitoring or improving the use and satisfaction of this site www.Foscam-support.com.
Security Issues: Our website www.Foscam-support.com uses all types of precautions to protect Foscam user information. Whenever an Foscam support user submits some sensitive information via the Foscam-support website, we will protect it, both online and offline. Sensitive information such as card numbers is encrypted with the help of highly effective encryption software. We make sure to use industry-standard 128bit encryption technologies whenever transferring and receiving consumer data exchanged with our Foscam-support website. Equivalent care is undertaken to protect Foscam user information offline.
What third parties we receive data from: Foscam support
We use Google, Bing analytics, and other web services to improve the tracking of our website www.Foscam-support.com that captures visitor’s data which is not personally identifiable.
Information Collection and Use: We collect different types of information for various purposes to provide and improve our Foscam Support Service to you.
Types of Data Collected: Foscam support
While using our Foscam-support Service, our expert team may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information include:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We also collect information about how the Foscam Service is accessed and used (“Usage Data”). This Usage Data include information such as Foscam customers computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Foscam-support Service that you visit, the time and date of Foscam customers visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Usage Data: We also collect information about how the Foscam Service is accessed and used (“Usage Data”). This Usage Data include information such as Foscam customers computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Foscam-support Service that you visit, the time and date of Foscam customers visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Disclosure of Data
Use of Data, Who we share your data: www.Foscam-support.com uses the collected data for various purposes:
- To provide and maintain the Foscam Service
- To notify you about changes to our Foscam-support Service
- To allow you to participate in interactive features of our Foscam-support Service when you choose to do so
- To provide Foscam customer care and Foscam-support
- To provide analysis or valuable information so that we can improve the Foscam-support Service
- To monitor the usage of the Foscam-support Service
- To detect, prevent and address technical issues
Legal Requirements: www.Foscam-support.com may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of www.Foscam-support.com
- To prevent or investigate possible wrongdoing in connection with the Foscam support Service
- To protect the personal safety of Foscam users of the Foscam-support Service or the public
- To protect against legal liability
Service Providers: We employ third party companies and individuals to facilitate our Foscam-support Service (“Service Providers”), to provide the Foscam-support Service on our behalf, to perform Service-related services or to help us in analyzing how our Foscam service is used.
These third parties have access to Foscam-support customers Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
In order for this Foscam-support website to properly accomplish its obligation to our Foscam-support customers, it is paramount for us to supplement the information we receive with information from third-party sources.
Special Offers – We do send out welcome emails to all new Foscam-support customers making them aware of our contact information, who we are, etc. Existing and past customers may occasionally receive information on products, Foscam-support services, special deals, and newsletters.
Correction and Updating of Personal Information – Changes to an Foscam support user’s personally identifiable information (such as address or phone number change), or if a user no longer desires the Foscam-support Service, we make sure to correct, update or remove User personal data provided to us.